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Terms & Conditions


In accordance with the UK Distance Selling Reguflations, you may cancel your order at any time up to 7 working days starting from the day after you receive the delivery.  Unless the item you are returning is damaged or faulty, you will have to pay the return postage, and we will refund or exchange the goods excluding any postage costs.

Before sending any return, please contact usto receive a returns reference number - without this we cannot accept a return.  When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded delivery. Goods should be returned in 'as new' condition along with the original packing, un opened, where applicable to:

Returns Department
473 Hillington Road
Hillington Park
G52 4BLf
United Kingdom

Please retain proof of posting and enclose the original despatch note, along with a contact telephone number, stating the reason for your return. We'll exchange the item or refund the cost of the goods whichever you prefer.

This returns policy does not affect your statutory rights as a consumer.


All purchases made via this Website are subject to these Terms and Conditions.

You must accept and agree to these Terms and Conditions before making any purchase from this Website.

We accept payment using by credit or debit card - card types accepted are displayed on our website and on payment pages.

Our card payment service is provided by Sage Pay (Payment Service Provider) and In-floor does not at any material time have access to customer card details. Sage Pay is audited annually under the Payment Industry Data Security Standards (PCI DSS) and is fully approved Level 1 payment services provider, which is the highest level of compliance.

All transactions will be processed in British Pounds Sterling (GBP). Where the customer's card is based on a different currency, the amount will be charged in GBP and converted to the local currency at the prevailing exchange rate operated by our clearing merchant bank.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.


Unless stated otherwise, all prices displayed are exclding VAT.  VAT is added to your total order and is displayed in the shopping cart and checkout.  Our VAT registration number is GB 852 986 085.

Many factors such as the size of your order, currency and raw material price variations, manufacturer price changes and competitor prices affect the price of product that we sell.

Prices listed on our web site are not binding, however should the prices differ we will advise you immediately.  Errors and omissions excepted.


Unless stated otherwise, all orders will be sent according to the latest manufacturers specifications for that product.

Orders for accessories will automatically be matched to the flooring type and colour of the associated flooring being purchased.

Where accessories are purchased on there own, we will send the default decor/colour for the chosen decor/colour from the items colour drop down menu. If you are matching accessories to a specific part no or manufacturers product code, you must enter this information in the Additional Delivery information. This can be found in the checkout area of the site.

We reserve the right to subsitute for the nearest alternative when additional information is not given within the additional Delivery information box.


All goods remain the property of In-floor until such time as they have been paid for in full.


When you place orders with us, all your payment information is handled securely by our payment provider Sage Pay, over a 128-bit SSL encrypted connection.  Sage Pay is Level 1 PCI DSS Compliant.  The secure server software (SSL) encrypts all information you input before it is sent to Sage Pay.  In-floor do not have any access to your payment information.  All non-payment information related to your order and account are stored in our secure hosting environment.  Furthermore, as required by the UK Data Protection Act, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

In-floor will not sell, trade or rent your personal information to others.

Shopping with In-floor is 100% Secure. Pay online securely using Sage Pay - we accept all major credit/debit cards - Visa, Visa Debit, Visa Electron, MasterCard, Maestro.